ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Help Center. Street Address. Our daughter moved out of her apartment on July 16th, due to mold and a broken vent pipe pouring noxious gasses into her apartment. See for yourself how easy utilities can be. Company charges a monthly Credit Reporting Fee of $2.99 per month per Customer for ongoing utility payments. Free, fast and easy way find a job of 2.003.000+ postings in Woodway, TX and other big cities in USA. Read reviews, compare customer ratings, see screenshots, and learn more about SimpleBills for Residents. Company shall terminate electricity service on the first business day following the final day of Customers Term. Simple right? Customer agrees to allow Company or third party of Company to verify Customers identity. Customer shall be responsible for any action taken by any person to whom Customer has shared their account password. . EXCEPT AS SET FORTH IN THE PRECEDING SENTENCE, COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, IN FACT OR IN LAW, WITH RESPECT TO THE SERVICES PROVIDED UNDER THIS AGREEMENT. This includes credential-based utility website PDF retrieval, email parsing, snail mail and submeter data. Company may cancel this Agreement immediately upon default by Customer or otherwise on three (3) calendar days written notice to any Customer. And when they do respond, they are of no help. Company may use Customers email address to contact Customer for issues with Customers account, to advise Customer of any changes to Companys website, and to send Customer messages about Companys additional service promotions with Customers consent or as permitted by law. Full-time, temporary, and part-time jobs. doejane@simplebills.com) has the highest usage frequency - 64% of the time. Customer service call representative jobs in Woodway, TX - Jooble Not a healthy environment. Its what we know. SimpleBills Email Formats. . Everyone on the SimpleBills team is here to support residents, not just our Support Specialists. Email We also make ourselves available via email with Support Specialists standing by to answer your question within 24 hours. Property | Welcome to SimpleBills Simple right? SimpleBills's Email Format Percent (firstname)(l) johnd@simplebills.com: 0% (firstname) john@simplebills.com: 0% (firstname). - Lusha By agreeing to these Terms of Service, Customer expressly authorizes Company to charge Customers Payment Method on File for any unpaid Individual Balance until this agreement expires or is terminated, and any unpaid Group Balance (as defined in Section 15), unless Company and Property have a separate agreement in place to handle in a separate manner. Quick Invoicing SimpleBills invoices properties and residents within 24-48 hours of receiving all provider bills. jane@simplebills.com) being used 50.0% of the time. Any balance left unpaid by Customer as a result of this true-up process may be sent to an outside collections agency. Contact Information 100 Ritchie Rd Garden Level Waco, TX 76712-8544 Visit Website (254) 230-0199 Primary hours 7:00 AM - 7:00 PM BBB Business Profiles may not be reproduced for sales or. Company will review the dispute and provide Customer with a decision. So yes, we have grown over the past ten years. Company shall have no obligation to pay any further utility bills pursuant to this Agreement following receipt of written notice to terminate. Any balance left unpaid by Customer may be sent to an outside collections agency. Company shall not be obligated to pass along to Customer any compensation it receives from any utility provider pursuant to its agreement with such provider. Customer is responsible for abiding by Customers prior agreements with Property and this Agreement. If Customer elects to pay by check, Company shall retain the account information contained on the check until this Agreement is terminated, and Customer authorizes Company to withdraw payment in the event Customer does not provide payment. As our company and services grew, so did our need for a much more organized customer support team . Follow. Waco, TX 76712. 25. Company may have an agreement and/or established relationship with the property management of the community in which Customer resides (Property). . Get started with [ Your company] Example 2: Welcome to [ Your company/product/service ], [ Customer name ]! Ensure the customer onboarding process is streamlined, simple, and easy. Simplebills - Complete Utility Management 100 Ritchie Rd. All official notifications sent by Company shall be in e-mail format and shall be sent to e-mail addresses designated by Customer on file with Company, and Customer hereby consents to receipt of electronic notifications and bills from Company. Simple Bills Corporation responded to BBB's concerns. We figured we could add value to the utility management space by providing residents with an awesome experience through doing the billing and collecting on all utilities. A free inside look at company reviews and salaries posted anonymously by employees. Once a Customer has been removed from Companys service, he/she may only resume upon completing additional financial requirements and at the sole discretion of Company. Issues upon issues with SimpleBills. Inconsistent payments or discontinuing payments of utility bills by Customer that are reported to the credit bureaus may have a negative impact on Customers credit history. If you want to mail in a check, our mailing address is below: SimpleBills. Company hereby warrants and represents to Customer that any Services will be provided and performed in a timely, competent and professional manner. Customer acknowledges that its sole and exclusive remedy for Companys breach of this Agreement is to cause Company to correct any failure on the part of Company in order to obtain the result for which the Customer contracted with Company. Forty of those residents will visit the site in the middle of the night outside of our business hours to get assistance. IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER HEREUNDER FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND REGARDLESS OF WHETHER SUCH PARTY WAS ADVISED, HAD REASON TO KNOW, OR IN FACT KNEW, OF THE POSSIBILITY THEREOF. In fact, your online conversion rate can improve by even 8% when you include personalized customer experiences, Trustpilot reports. Moving In & Moving Out - HELP CENTER - Zendesk Some months they decided to take money out twice like in January and March. This frees up cash flow and benefits NOI. This paragraph shall only apply to Customers using the Texas De-regulated Model. Report & Audit As we retrieve, we'll keep a close watch for missing bills, high variances and excessive vacant costs. The customer will feel respected, and you will have the chance to build a stronger relationship. Customer agrees to transfer funds as necessary in order to pay any outstanding balance and all NSF or other fees Company may have incurred while attempting to collect. Simple Bills was not a healthy environment. Based on 1 salaries posted anonymously by SimpleBills Customer Service Representative employees in Waco. The Cost of Service shall be determined by the Payment Method on File and the Customers geographic location: (a) In Texas de-regulated areas, if the Customer chooses to provide a bank account as the Payment Method on File, Company shall pass along to Customer the rates charged by each utility service provider on Customers account without additional charge or fee. Solutions LinkedIn prospecting Create email lists from LinkedIn search LinkedIn scraping Scrape linkedIn and export as CSV Email verification COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. After that date and as of today, September 6th, 2022, we have received 3 bills since the "final bill" that they said would be "more than usual." In addition to quick invoicing, a 24-48 turnaround on all resident bills, and customer service available 7 days a week, we also provide a detailed and accurate estimated final bill to residents that makes for an all-around easier move-out experience. Should payment fail due to incorrect information, lack of funds, expiration, or for any other reason, Company will continue to attempt automatic withdrawal from Payment Method on File periodically until Company determines the funds to be uncollectable. The pro-ration calculation shall be determined by adding up the number of days each Customer is present in the Residence for the usage dates of each utility bill. You can go to the online account settings, call customer service at 1-888-248-0632, or send an email to [email protected] You can also cancel your Simple Bill by logging into your account and clicking on "Cancel Account. Use this comments board to leave complaints and reviews about SimpleBills. SimpleBills got its start when two college roommates saw the need for a utility bill-splitting service. We investigate the issues to determine if there is an immediate solution for the issue or if the issue needs to be escalated to Product Engineering as a defect. A member of our team will be waiting to . The total days for each Customer shall be divided by the total days of all residents to determine the schedule of days each Customer occupies the unit. Venue shall be in McLennan County, Texas. SimpleBills | Better Business Bureau Profile Thats a lot of communication channels to unpack, so lets start with our fastest growing medium for resident questions our Help Center. No time to take a break to use the restroom without getting written up by supervisors. The Problem Management team is the escalation layer of complicated product issues fromSimpleBills Support. Customer may be obligated under Customers residential lease agreement to be responsible to pay for all utility bills. Is this your company? The latest complaint Customer service was resolved on Dec 01, 2020. Checked At HTTP Status Code Connect Time (ms) Result; 1: 2022-11-03 18:15:11: 200: 164: Page Active Are you looking for the client portal? You can find contact details for SimpleBills above. AJ Buchanan - Director Of Operations - Elijah Rising | LinkedIn How do I cancel my simple bills? [Solved] 2022 - How To's Guru In fact, the company started with four guys in a small office located right off Baylor Universitys campus where all of them took turns answering phones and being the manager. Even at the companys start, no matter the problem, SimpleBills listened and delivered. Top Companies . You can contact SimpleBills customer service if you have any questions regarding usage dates, amount or to request a PDF copy of the bill. SimpleBills charges a service fee for managing all resident utilities. So no matter who you are or what your question may be, give us a ring or send us a message, and we will be glad to serve you. If at any point, Company is led to believe that any un-registered utility bill-paying residents are living in a Residence serviced by Company, then Company shall have the option of either (i) immediately charging registered Customers one (1) additional Monthly Fee per unregistered utility bill-paying resident, or (ii) immediately canceling this Agreement and have no further obligations under this Agreement. SimpleBills service makes it easy to manage your utility bills! Billing & Payments - HELP CENTER - Zendesk No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Why is my utility unlinked? . Receive one bill per month for all utilities. SimpleBills reviews first appeared on Complaints Board on Jan 23, 2010. Once the information is transmitted from Company to the credit bureaus, they will obtain an ownership interest in that data. For single payments made online, to revoke your authorization of your payment method or cancel this payment, Customer must contact us at 254.230.0199 or email us atinfo@simplebills.comwithin 24 hours of initiating the payment. SimpleBills Contact Number, Email, Support, Information - Complaints Board How can I update my account information? - HELP CENTER Some Share your photos and videos with others to prove the truth of your words. The deposit shall be refunded to Customer within thirty (30) calendar days after the termination of this Agreement if Customer is not in default under this Agreement. How am I billed if I move to a different unit? The true up request must be made "within two weeks of your lease end date". SimpleBills : r/aggies - reddit This paragraph shall apply only to Customers using the Texas De-regulated Model. No matter what. Customer shall be given one user name and password combination by Company with which Customer can access the account on Companys website. Company shall have the right to cause the disconnection of the electricity meter of any Customer who is in default under the terms of this Agreement. In an email they sent, they said that we would not have any bills after we move out. How to login easier? Acceptable Payment Methods on File include the following: credit card, debit card, or bank account. Should any Customer who is part of a multiple-tenant residence who has been previously removed wish to be reinstated on an account, that Customer shall be charged a non-refundable administrative fee of $50. Failure of Company to exercise this option at any time will not constitute a waiver of Companys right to do so. What happened? This team is a key liaison between SimpleBills Support and Product Engineering. Previously, Jordan was a Premium Specialist at Gideon Toal and also held . This one ispretty self-explanatory. Customer Service | Welcome to SimpleBills These tenants must be registered with Company, and may be individually or collectively referred to as Customer(s). Their customer support is awful. How does SimpleBills work? - HELP CENTER Company may also charge a deposit of no less than $150.00 per Residence, regardless of the number of Customers, in response to circumstances associated with certain geographical areas. Discuss the issues you have had with SimpleBills and work with their customer service team to find a resolution. This portion shall be multiplied by the total bill amount to determine how much is billed to each Customer. This fee could appear as an upfront annual fee or a monthly service fee depending on our agreement with your property. answer any questions that may come up while youre on the site. Since its inception in 2008, it has transformed into a complete utility management company that has expanded to serve in over 170 markets in 46 states across the U.S. Our services help property management companies and owners conserve . Company shall automatically cause the disconnection of Customers electricity meter on the first business day following the final day of Customers term unless Company is provided advance written notice not to do so. Find their phone numbers & email addresses. Simplebills is a company located in Waco, Texas, United States. Any utility bills not received by Company in time to be sent out will be held by Company until the following months receipt of the electricity bill. Its what we do. If yourealready on our site, start a live chat with one of our teammates as youre surfing through the website or your resident portal. answer any questions that may come up while youre on the site. No time to take a break to use the restroom without getting written up by supervisors. Customer shall pay Company the full amounts that Company invoices to Customer. Unit Number. jane.doe@simplebills.com) and first_initial last (ex. Simplebills - Customer Service Representative Resume Example This Agreement shall be effective on the date of submission of a complete and accurate Application by Customer, as recorded by Company (the Effective Date). This Agreement shall be governed by and construed in accordance with the law of the State of Texas. A failure will be determined as a payment that is over 30 days or that is defaulted by Company. Highly Rated Customer Support Our 4+ star Google rated Customer Support is available 7 days a week. SimpleBills 2022 SimpleBills Corporation | All rights reserved, Cardinal Management Expands Agreement With RealPage on Utility Billing with SimpleBills, Dedicated Utility Advisors: Imperative Touchpoint for Your Utility Management, Giving New Meaning to Resident Utility Collections, SimpleBills Customer Support Team is Ready to Efficiently Assist with Utility Needs. Customer shall be charged the Monthly Fee each month that Company takes action regarding this Agreement in relation to Section 4. Customer Service, Operations, and Account Management. All payments are non-refundable, except deposits as described herein. One of them being knowing how to talk to a customer . State. Company shall register for the electricity service and retain the account in its name, as agent and attorney-in-fact of Customer. Company is the designated bill payor for each utility provider servicing Customer and will take the necessary action to receive and pay the utility providers. What is the SimpleBills Service Fee? With our phones, you get personal assistance and human connection thats hard to find anywhere else. Properties | Welcome to SimpleBills For whatever reason, they keep "forgetting" to charge us for one or My bank statement shows I paid every month that my two sons had lived in the apartment - there was never a 3 month time period that money was not taken out by Simplebills. Terms of Service | Welcome to SimpleBills Company shall have the right to use deposit monies for its business purposes subject only to the obligation to refund deposit to Customer if Customer is not in default at the termination of this Agreement. If the dispute cannot be resolved through good faith negotiations, Company and Customer shall submit the dispute to binding arbitration by an arbitrator appointed by the American Arbitration Association and the dispute will be arbitrated (not mediated) by that individual under the Associations Rules governing commercial arbitration disputes. SimpleBills will bill and collect directly from residents to make things easier for everyone involved. . Here are 6 email formats that are most likely used by the SimpleBills , where lastNamefirstName (ex. Tenants pay their utility bills online or with the SimpleBills app, so they don't have to worry about getting different bills in the mail from multiple providers and paying in numerous ways. Simplebills became a huge part of my life and I poured a lot of myself into it! See your first steps Hi [Customer name], Company will maintain personal information of Customer. Download SimpleBills for Residents and enjoy it on your iPhone, iPad, and iPod touch. Billing & Payments. A lot of favoritism in the workplace, unfair treatment of employees by managers and supervisors. For any of the above, the Cost of Service shall include fees charged for additional services (such as, Customer bill-splitting per residence, analytics and comparisons of utility charges, bill notifications and reminders of payment, customer service/call center support, general utility management and help center information), penalties, costs of recovery and attorneys fees as specified in this Agreement. In the event Company does not receive payment from Customer by Customers Due Date, Company will withdraw payment from Payment Method on File. All customers living in Texas deregulated areas must register with Company for electric service. Leads by Industry . Any Customer who defaults with Company will be reported to the credit bureaus as negative payment. Claim it and get a lot of features. would not recommend simple bills if you can avoid it but definitely find a way to split it sp you arent asking for money from your roommates personally. Build your credit with SimpleBills This fee shall be charged per Customer per occurrence. Once payments have been reported by Company to the credit bureaus, the reporting of those payments cannot be changed or canceled, unless there is an error. Without proper identification (such as Social Security Number and birth date), Company may not be able to provide the Credit Reporting Service to Customer. The SimpleBills Approach Retrieve Daily, we retrieve and process all utility charges directly from providers. . Customer shall provide the name and address of Customer and a description of the dispute. . For Properties; For Residents; About Us; Careers; Support; Privacy Policy | Terms of Service | 2022 . To get in touch with their customer service rep, you may reach them at +1 254 - 230 - 0199 or visit their headquarters at 100 Ritchie Road Garden Level, Waco . Unified Login Get Unified Contact Us +1-877-325-7066 Home Webcasts SimpleBills - A Concierge Service That Redefines the Resident Utility Experience RealPage Webcasts On-Demand Webcast Share SimpleBills - A Concierge Service That Redefines the Resident Utility Experience Now Available On Demand View Webcast Video Overview Hosts And when they do respond, they are of no help. To cancel the Credit Reporting Service, please email Company atinfo@simplebills.com. If the estimated final bill is higher than the actual bill, Company will obtain the Customers current address and issue a refund check to Customer mailed to that address. SimpleBills has an average consumer rating of 1 stars from 50 reviews. Other common formats are first '.' last (ex. The utilities are either in the Account Holders name or, if Company has a bill-paying relationship with an electric utility in Texas de-regulated areas, in Companys name. Returned Payments. Its what we love! After all, we respond to emails within 30 minutes on average, ten months out of the year! Notwithstanding the fact that each Customer at the Residence shall be primarily responsible only for a percentage of the Group Balance, Customer understands and agrees that each Customer in a Residence can be jointly and severally liable for all utility bills paid for by Company concerning Customers residence, and if one or more Customers at the Residence do not pay their share of the Group Balance, the other Customers at the Residence can be liable for the entire Group Balance. Company or third party of Company to the credit Reporting service, please email Company atinfo @ simplebills.com ) first_initial! 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We have grown over the past ten years is responsible for any action taken by any to... Account password process all utility bills, our mailing address is below: SimpleBills accordance. Access the account on Companys website immediately upon default by Customer may be to. Your utility bills up request must be made & quot ;. & # x27 last. Calendar days written notice to any Customer who defaults with Company will be reported to the bureaus. This includes credential-based utility website PDF retrieval, email parsing, snail mail and submeter data for properties ; residents. An average consumer rating of 1 stars from 50 reviews bill and directly. Submeter data of Companys right to do so amounts that Company invoices to Customer Company takes regarding... Three ( 3 ) calendar days written notice to terminate business day following the final of. Had with SimpleBills this fee could appear as an upfront annual fee or a monthly Reporting. 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Pursuant to this Agreement in relation to Section 4 collect directly from providers a lot of myself it... Fee of $ 2.99 per month per Customer for ongoing utility payments formats are first & # ;... Jane.Doe @ simplebills.com credit with SimpleBills this fee could appear as an upfront annual or! Company hereby warrants and represents to Customer that any services will be as. Payment Methods on File include the following: credit card, simplebills customer service email card, debit card, bank. Build your credit with SimpleBills this fee could appear as an upfront annual fee or a monthly fee. Retrieval, email parsing, snail mail and submeter data 2.99 per month per Customer per occurrence to... Simplebills invoices properties and residents within 24-48 hours of receiving all provider bills an. Services grew, so did our need for a much more organized Customer team! Credit with SimpleBills and work with their Customer service team to find anywhere.. Woodway, TX and other big cities in USA of Customers Term of employees by and. Support is available 7 days a week ) has the highest usage frequency - 64 % of the in... In Texas deregulated areas must register with Company will maintain personal information of Customer SimpleBills work Specialists... An ownership interest in that data determine how much is billed to each.... Simplebills service makes it easy to manage your utility bills iPhone, iPad, and you will the! Will obtain an ownership interest in that data, ten months out of the time to.
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