Thank you again for reaching out to us. BUGS! 2 bathrooms, 3 beds and a pull out sleeper couch, a working fireplace. She stated that inspectors would check the room today Monday the 29th and we would get a call back. Bathrooms are small but not a issue at all. . She was very unsympathetic and didn't seem to care about what I was telling her. That's just stupid and insulting. The voice message stated that she was out until Friday the 26th. . But it does make us all sad knowing that Kalahari will not happen again. more. For your next visit, which we are so excited for, for your comfort, feel free to ask to look through your room prior to bringing in your belongings. I am sorry to hear about the hangups of your last visit and I will be sure to pass it along. At this point I placed a call to management on the 25th as well stating my concern and what the Dr. said. We really want to go back to try the zip lines. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. At this point I placed a call to management on the 25th as well stating my concern and what the Dr. said. 2 bathrooms, 3 beds and a pull out sleeper couch, a working fireplace. Make sure you let them know if that's a problem for maybe room closer to conference area. The voice message stated that she was out until Friday the 26th. Damn it all again!!! The park does open at 10 for resort guests and then 11 for everyone else. We have strict procedures we implement to ensure the situation is corrected. Went home and washed and dried them several times! Almost a week later and they are still there! This did not seem like an . (I travel for business reasons very frequently) Unlike most hotels your room comes with a microwave and mini fridge. I hope you will come visit us again so you can have as much as you did the first time. has anyone ever died at Would make a great family vacation. I'm glad everyone had a blast in the waterpark. I'm also concerned about the other family that supposibly was ok with staying in the room before it was properly inspected! The bell hop followed us up to our room and helped unload the cart. Review tags are currently only available for English language reviews. We arrived early so, we had time to explore. The convention area is very spacious, and was clean until some sloppy attendees started throwing trash on the floor. We hope that while you came for business you were able to take a little time for yourself to relax & unwind. Lots of places to eat. Please make no mistake, our team is fully prepared and trained to address this concern. Prices are the average nightly price provided by our partners and may not include all taxes and fees. . Quality Inn & Suites View Hotel 438 reviews 0.9 miles from Kalahari Resorts & Conventions - Sandusky Free Wifi Free parking Breakfast included Tru by Hilton Sandusky View Hotel 52 reviews 1.0 miles from Kalahari Resorts & Conventions - Sandusky Free Wifi Free parking Special offer Visit hotel website Top Rated Breakfast included Room was ready at 4:00. They treated our room and our clothes by steaming them. Exactly like when I had bed bugs at home.Told a manager about the bites and that they were probably bed bugs, they said they would have housekeeping check room. The Resort Fee is a mandatory daily fee of $39.99 + tax to cover the costs associated with providing the highest level of amenities for our guests. more. Learn more about your next family getaway and be prepared for the best trip ever. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I am sorry to hear about your buffet at the Great Karoo. I would have given this resort 5 stars had I not come home covered in what I can only assume are bed bug bites. I explained to the manager that we have a very expensive bed bug zip up cover when we bought our new bed two years ago and have NEVER had bites like this from our home! I am very disappoited at the customer service at Kalahari and the way this situation was delt with! . We are constantly trying to improve and be the best waterpark for our guests, so occasionally we will have rides under maintenance and construction. So very glad to hear about your experience. We are happy to try and accommodate you the best we can. Glad to hear you were able to snag a deal Ebony! Tuesday morning my husband woke up with a large mark that looked like an allergic reaction to something and I told him maybe it's just the chlorine or whatever. The only thing I would have a minamul complaint about is the park does not open until 10am. One of our Housekeeping managers would gladly assist you. Kalahari Resorts & Conventions - Sandusky. So much to do. There was this group of like 6 kids, taking turns jumping into the hottub cannon ball style. We have strict procedures we implement to ensure the situation is corrected. I just wanted to send you a note, thanking you for taking the time to review us! For breakfast we got the great karoo breakfast buffet, great deal with the variety you guys offer. he waited in the lobby while I went to check in. Kalahari Resorts & Conventions - Sandusky: Bed bug - See 4,475 traveller reviews, 1,385 candid photos, and great deals for Sandusky, OH, at Tripadvisor. Review tags are currently only available for English language reviews. Site content 2006-2019 Maciej Ceglowski Sounds like the rest of your journey was enjoyable. Book your stay the wave pool and lazy river are fun. . Kalahari Resorts & Conventions - Sandusky, Sandusky: See 4,488 traveller reviews, 1,411 user photos and best deals for Kalahari Resorts & Conventions - Sandusky, ranked #14 of 35 Sandusky hotels, rated 4 of 5 at Tripadvisor. The outside waterpark was not open yet but we did get to see some of the animals at the little zoo they have. All staff acknowledges you when walking by and someone is always cleaning something . We absolutely loved our stay and would go back, but only if the infestation problem is taken care of. I am very disappoited at the customer service at Kalahari and the way this situation was delt with! the whole conversation was defensive. Please make no mistake, our team is fully prepared and trained to address this concern. I found out that the bites can take up to two weeks to show up and that only 30% of the population have an allergic reation. I am sorry someone gave you misinformation. We had more fun 2 years ago. If you have a concern, please don't hesitate to email me at KRizzo@KalahariResorts.com and I will look into it for you. I was told that the room would be inspected on Monday morning. Our second trip was during a discount return customer deal, instead of business I brought my family with me and we took advantage of your waterparks and other attractions. Thursday April 25th I went to the dr with over 15 total bites on my body and he confirmed that they are bed bug bites and prescribed me some cream. Everytime I make a reservation with you guys they are always extremely nice and very helpful! I replied.why wouldMy family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! Book Best Western Plus Sandusky Hotel & Suites, Sandusky on Tripadvisor: See 1,091 traveller reviews, 385 candid photos, and great deals for Best Western Plus Sandusky Hotel & Suites, ranked #8 of 35 hotels in Sandusky and rated 4 of 5 at Tripadvisor. When you return, please don't hesitate to let us know on property and we will be sure to make it right the best we can. We appreciate the time you took to review us. On a very rare occasion, a guest can bring bed bugs in. Was told my room was done left kids in park while I checked in which was disappointed only one room was ready and I'd have to wait till about 4. Room was ready at 4:00. The drinks were so yummy. Then one of the assistant manager told us we brought the bed. I will be there this year but if you dont find it. We hope to have you back in the near future for a relaxing getaway, take care! We got a great deal from Living Social deals. It's ashmae because other that the bed bug issue (which is a BIG deal) we had an enjoyable time at the waterpark and resort! Beautiful and in the grand picture not bad for price. Looking forward to seeing you again this summer! Then, later on that day I started getting red itchy bumps all over my legs and arms, our four year old son as well. Only complaint about this room during this particular stay was the small size of the bathroom. Hampton Inn Sandusky-Central View Hotel 581 reviews 1.0 miles from Kalahari Resorts & Conventions - Sandusky Free Wifi Free parking Special offer Visit hotel website Breakfast included Best Western Plus Sandusky Hotel & Suites View Hotel 1,086 reviews 1.1 miles from Kalahari Resorts & Conventions - Sandusky Free Wifi Free parking Late Saturday evening I received a call from the customer service manager at Kalahari who stated that other guests were currently in the room and were made aware of the situation, checked the room with housekeeping and were ok with staying in the room. The drinks were so yummy. I appreciate your comments about the waterpark, I will be sure to pass along the pros and cons to our waterpark director. We went to The Great Karoo for dinner buffet, which was $25 for adults and $13 for kids kids liked the desserts and chicken fingers, I wasn't impressed prime rib was dry shrimp tasted terrible potatoes were out of a box and corn out of a can. It's all a con to get your money. I'm also concerned about the other family that supposibly was ok with staying in the room before it was properly inspected! the coaster slide was horrible. The voice message stated that she was out until Friday the 26th. As a result of a gymnastics competition, Kalahari Convention Center held a gymnastics event this weekend. The indoor-outdoor hot tub was the best. It was busy when we arrived took @ 15 mins to per register and get park tickets. Thank you for reaching out to us and take care! The minimum amount is 4. I just wanted to send you a note, thanking you for taking the time to review us! My family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! We build our waterparks for guests of all ages & thrill levels. Taking a trip down the 920-foot lazy river or in a hot tub at Kalahari is not out of the question. . PLEASE save your money! My family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! As we have many rooms styles, hopefully next time we can ensure we provide you with a room style that delivers beyond your expectations. We are just so thankful that you could celebrate your daughter's 9th Birthday with us! Finally we did get them gone and I was bite free for over half a year. - Read 4,486 reviews, view 1,409 photos, and find great deals for Kalahari Resorts & Conventions - Sandusky at Tripadvisor She refused to offer a us a copy of the inspection report. Bed Bugs at Kalahari (Sandusky): Kalahari Resorts & Conventions - Sandusky - See 4,488 traveller reviews, 1,409 photos, and cheap deals for Kalahari Resorts & Conventions - Sandusky at Tripadvisor. While checking the hotel room by room for these bugs, the hotel wasn't able to support this claim. Last, all of our rooms are priced for 4 people, because that is the smallest room we have. Everything you need is under one roof. Payments made by partners impact the order of prices displayed. Hard to be sure on info with the TripAdvisor ID so I would rather be safe than sorry :) Looking forward to hearing from you so that I can take care of that for you. Today 4/29/13, she called my husabnd and stated there was no bed bugs in the room and was again defensive with my husbands statements. I explained to the manager that we have a very expensive bed bug zip up cover when we bought our new bed two years ago and have NEVER had bites like this from our home! Check in was fast and easy. Thursday April 25th I went to the dr with over 15 total bites on my body and he confirmed that they are bed bug bites and prescribed me some cream. We are open till 10 some days and others 9pm. on 05/08/2013 How much does Kalahari cost per person? Upon our arrival we were greeted by friendly and helpful bell hops, and very helpful desk staff. I found out that the bites can take up to two weeks to show up and that only 30% of the population have an allergic reation. She also stated that begbugs are found everywhere, including movie theaters! She was very unsympathetic and didn't seem to care about what I was telling her. This is the version of our website addressed to speakers of English in Malaysia. We are just so thankful that you have stayed with us twice. I thought it would be open an hour earlier for guests staying at the resort and the open at 10 for everyone else. Thursday April 25th I went to the dr with over 15 total bites on my body and he confirmed that they are bed bug bites and prescribed me some cream. At this point I placed a call to management on the 25th as well stating my concern and what the Dr. said. PLAN AHEAD, SAVE UP TO 25% Contact accommodation for availability. Kassie. Please see our partners for more details. As you would suspect, during this several day process, this area is completely closed off. We went for my daushters ninth birthday and she had an amazing time. She was very defensive and said that Kalahari will take no responsibility for bed bugs and they are not liable. 507 reviews of Kalahari Resorts & Conventions - Sandusky "This is a cool African type get-away in Sandusky. Date of stay: December 2010. It's a shot in the dark of how much you're going to pay. For your case specifically we did bring in a state licensed professional as Su had mentioned. Tripadvisor performs checks on reviews. Come on, people it's not hard to walk an extra 3 feet to a trash can. Staff was very nice.Cons: $3.75 for a can of soda???? Tuesday morning my husband woke up with a large mark that looked like an allergic reaction to something and I told him maybe it's just the chlorine or whatever. please tip these guys they work hard and deserved tipped well! We will derfinetly be back in the summer while I am on vacation. I was whipped lashed and was bruised its been 3 days and I still hurt. I must say I loved Kalahari! Kalahari Resorts & Conventions - Sandusky: NEVER AGAIN!!!!! I replied.why wouldMy family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! We're even more glad to hear everyone had a blast! However, the bites kept occurring with increasing frequency over the next several weeks. Please know I will be sure to share this with our management and development team. It's ashmae because other that the bed bug issue (which is a BIG deal) we had an enjoyable time at the waterpark and resort! More and more bites were showing up on my husbands body at this point. The only thing I would have a minamul complaint about is the park does not open until 10am. Pros: amazing room. I stayed in room 2538 6/17/15, and woke up to bed bugs crawling on the sheets! how deep is the water at kalahari? Our team is fully trained in identifying and . No problems before I was there, and no similar problems after I was there. Conference area was excellent. While I'm glad to hear that everyone had fun, I am sorry to hear about your other concerns. I beg to differ because I have very itchy bites and my husband son and I suffered a horrible reaction! Then, later on that day I started getting red itchy bumps all over my legs and arms, our four year old son as well. Take care and thank you again! told me they don't have training to deal with bed bugs, but they are the ones taking the complaints and dealing with it. The employees were absolutely outstanding with the kids. I stayed on the 4th floor towards very end of building in the 4200s. We also bring a state licensed professional and company to heat the room to ensure that the room is treated and properly corrected. I was told that the room would be inspected on Monday morning. She was very unsympathetic and didn't seem to care about what I was telling her. Today, a professional came to my home and determined that there are in fact bed bugs in our bedroom. It was decorated like a rain forest and had a huge bar in the middle. Thank you! We are looking forward to seeing you again soon! Other then that it was a really nice weekend and the smiles on my little mans face are priceless! Still smelled after that so I cleaned the bathroom myself. Does Kalahari Sandusky Have Bed Bugs? I replied.why would My family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! (I travel for business reasons very frequently) Unlike most hotels your room comes with a microwave and mini fridge. Candy store amazing. Ideal For: 2 Guests Max: 3 Guests One king bed, twin size sofa sleeper, fireplace, large whirlpool tub with private balcony See more details Check Availability Your Kalahari adventure awaits. I know I would not want to stay in a room that another guest made a report of bed bugs in. I am going to make this review as complete as possible. Kalahari needs to take this problem more seriously and get it under control! There were several children suffering from bed bugs as a result. Water shoes are not permitted. Holiday Inn Sandusky Cedar Point Area Hotel 5513 Milan Rd, Sandusky, Oh 44870 Sandusky, OH. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We're even more glad to hear everyone had a blast! Took advantage of a groupon arrived Sunday at noon, 4/21/2013, stayed until Monday till 3:00.2 bedroom suite,full kitchen nice and clean, was able to have up to 6 for $159. I beg to differ because I have very itchy bites and my husband son and I suffered a horrible reaction! The waterpark: Over the top very overwhelming. I'd stick to the water slides even if you don't have back problems, after this ride you will. Not something that hindered our time there, just something you'd think would be fixed. wished I would have used the kitchen in the room and saved $126. I replied.why would you not move the current guest anyway as a courtesy because of the situation? We would have just gotten our money back except for we had already rescheduled before. Posts are solely the responsibility of their respective authors. I explained to the manager that we have a very expensive bed bug zip up cover when we bought our . Old urine I might add. Took advantage of a groupon arrived Sunday at noon, 4/21/2013, stayed until Monday till 3:00.2 bedroom suite,full kitchen nice and clean, was able to have up to 6 for $159. This whole situation is unbelieveable and we stated that we are very concerned that the bugs could have been brought home with us. Went to the doctor to confirm and they were bed bug bites. When my husband stood up, there was blood on the sheet from the bed bug feeding on my husband. It was so nice to get some sun while relaxing outdoors. Looking forward to seeing you again this summer! Today 4/29/13, she called my husabnd and stated there was no bed bugs in the room and was again defensive with my husbands statements. She also stated that begbugs are found everywhere, including movie theaters! We will never again visit this establishment and I worry about going to any other hotel in the near future! Was there almost all day. Bed Bugs. The rooms were great, clean and nice soap, comfy beds nice leather furniture. Tuesday morning my husband woke up with a large mark that looked like an allergic reaction to something and I told him maybe it's just the chlorine or whatever. During this particular trip we didn't use the waterparks or other attractions as we were selling at the convention. Kalahari Resorts & Conventions - Sandusky. The two bartenders were great. Thanks again! We very much appreciate your feedback. Our room was exactly as we had expected with enough room for all of us. That was the only one who didn't get an upset stomach.The waterpark was a lot of fun. Please make no mistake, our team is fully prepared and trained to address this concern. Second night at hotel I wake up to bites. Kalahari Resorts & Conventions - Sandusky: Dishonesty - See 4,488 traveler reviews, 1,411 candid photos, and great deals for Kalahari Resorts & Conventions - Sandusky at Tripadvisor. We also bought pastries from the little shop next to it, mine was very fresh but my mom's was stale and dry. There is so much for kids of all ages to do. Not only will I not be going back but I have also told my extended family and none of them will be going back as well. I think you guys should fix the bedbug problems. I explained to the manager that we have a very expensive bed bug zip up cover when we bought our new bed two years ago and have NEVER had bites like this from our home! Overall a good trip, but it had it's moments.Also, I'd like to take the time to point out how awesome your reservation staff is. We were going to go one weekend but THEY accidently booked us for the week ahead of what we requested and in the end we were the ones that had to pay $70 more. When we are able to do so, we are very accommodating to help our guests stay at their convenience, so I am discouraged to hear that didn't work out for you. House keeping denied they had bed bugs. Great workout. . For breakfast we got the great karoo breakfast buffet, great deal with the variety you guys offer. People that complain about the rooms here seriously need to get a grip your not there to stay in your room. No problems there. Thank you! The balcony was a nice touch too! I am even more troubled that she called it "just a nusiance issue". If this happens, at that moment, our trained housekeeping team will identify and correct the issue. About an hour after we spoke on Saturday, I called back and left a voicemail stating that we will need a copy of the inspection report. In all this was a pretty good trip, some bumps but nothing huge, and I would recommend this as a good place for anyone with children. . The manager stated that bedbugs are a nusiance not a health hazard. my 2 year had the time of his short life and still a week later is talking about the slides! My son and I both had bed bug bites. Some bedrooms include custom designed beds . I found out that the bites can take up to two weeks to show up and that only 30% of the population have an allergic reation. Take care! This was the ONLY hotel where I woke up with what appeared to be uncomfortable red itchy bed bug bites. Apparently, the hotel doubted this, since they told me that they checked all guest rooms for bugs in bed. . She also stated that begbugs are found everywhere, including movie theaters! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. That is what you get at this resort, the Bed and Breakfast! This whole situation is unbelieveable and we stated that we are very concerned that the bugs could have been brought home with us. At that time, our trained housekeeping team will identify and correct the issue. It really sounds like you were able to try the whole Kalahari Experience! Our team is fully trained in identifying and preventing the spread of Bed Bugs. The indoor-outdoor hot tub was the best. Off course they would, they are house keeping. This is an excellent bird w Weekends are at the 9am time frame. Was told I could call and check status of room so at 3 I did just that. The employees were absolutely outstanding with the kids. The waterpark was wonderful (although people like me who tend to get cold easily may be a tad uncomfortable when they are wet) and the resort was lovely. Tripadvisor performs checks on reviews. I'd stick to the water slides even if you don't have back problems, after this ride you will. During the summertime, you can visit Kalahari's Zambezi Outdoor Waterpark. Exactly like when I had bed bugs at home. Does Kalahari have bed bugs? Kalahari Resort 7106 Milan Rd Sandusky, OH 44870-8373 Found 9 reports: Anonymous on 01/10/2016 Our first trip ever to the resort. More. I have already reached out to our guest services manager and housekeeping director on your issues. Also, when you arrive, prior to bringing your belongings into your room, please don't hesitate to request an inspection of your room prior. Everyone in our party had a blast we took advantage of the whole two days admission. Our second trip was during a discount return customer deal, instead of business I brought my family with me and we took advantage of your waterparks and other attractions. We and our two children had a wonderful time at the Kalahari. Review tags are currently only available for English language reviews. It's ashmae because other that the bed bug issue (which is a BIG deal) we had an enjoyable time at the waterpark and resort!More. Water park looked great. My family and I stayed at Kalahari for the first time ever April 21-23rd, 2013 and we had a nice time except for bedbugs! This weekend in Sandusky, there was a gymnastics meet. There is a clear sign outside the entrance saying there is an age requirement and that there must be a responsible adult with them if so. Had stuff in itI"m not going into detail. Hotel is nice except they have bed bugs. We absolutely loved our stay and would go back, but only if the infestation problem is taken care of. THE best water park in the USA! Thank you for sharing your review of our resort. In regards to bed bugs we take concerns of this nature very seriously. I am more than happy to help! We will derfinetly be back in the summer while I am on vacation. That's so great and we can't thank you enough for sharing! We really want to go back to try the zip lines. At this point I placed a call to management on the 25th as well stating my concern and what the Dr. said. They were very helpful as I had brought all my things in, they stored and offered to bring to my room at 4 so I just went back to the park. Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions - Sandusky, responded to this review. It was nice to have the Fridge and Microwave. The room was the same as before except this particular room had a lot of damages to the furniture. The park is amazing and the rooms we very comfortable. But will not be going back ever again! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Kalahari Resorts & Conventions - Sandusky: Dishonesty - See 4,488 traveller reviews, 1,411 candid photos, and great deals for Kalahari Resorts & Conventions - Sandusky at Tripadvisor. We have strict procedures we implement to ensure the situation is corrected. During this particular trip we didn't use the waterparks or other attractions as we were selling at the convention. - See 4,480 traveller reviews, 1,387 candid photos, and great deals for Sandusky, OH, at Tripadvisor. Nick mentioned he will be in contact again with you this week! Kalahari Resorts & Conventions - Sandusky: Real Fun in Winter - See 4,488 traveler reviews, 1,411 candid photos, and great deals for Kalahari Resorts & Conventions - Sandusky at Tripadvisor. Having stayed at multiple hotels this year, I cannot 100% be certain, but I did stay at Kalahari in July 2015. . Only complaint about this room during this particular stay was the small size of the bathroom. There is so much for kids of all ages to do. Hotel is nice except they have bed bugs. Prepare to walk a lot due to the place being so big.My kids always beg to go back!! We are just so thankful that you have stayed with us twice. Major kudos for that one! Hope this helps! Overall this stay went off without any problems! My family and I have been staying there for years, 3-4 times a year. I rented a cabana which I suggest doing if you have a large group. I beg to differ because I have very itchy bites and my husband son and I suffered a horrible reaction! At that time, our trained housekeeping team will identify and correct the issue. Tuesday morning my husband woke up with a large mark that looked like an allergic reaction to something and I told him maybe it's just the chlorine or whatever. We will never again visit this establishment and I worry about going to any other hotel in the near future! We we went once on each one.There wasn' anything remarkable about this trip. Rooms were a little dated and in need of repair. More and more bites were showing up on my husbands body at this point. I am sorry to hear about your buffet at the Great Karoo. More and more bites were showing up on my husbands body at this point. They have bed bugs.More. Can you please email the name the reservation is under? Because of their little surprise jumps I got a good amount of chemicals in my eyes, which burned for days after. Previously I had an horrible case of bed bugs in my home that was a nightmare to end. Called resort and all they did was send me to house keeping.
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